T-Mobile minimize
login frustrations and application toggling
for care agents
0K
are representatives, retail associates, and knowledge workers using Okta to access their work and streamline customer care processes
0+
applications integrated into the new T-Mobile technology stack in 18 months
0M +
of sign-ons per week, simplified
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Slashing the operational budget

In 18 months, T-Mobile replaces its Oracle stack, along with 80 on-prem servers. With Okta managing identity, the company’s 50,000 retail employees go from 60-70 authentication events per day down to 7-10. Help tickets plummet, along with employee anxiety.

Highlights

Support for modern identity protocols, including OAuth and OpenID Connect
Robust and well-documented tools and APIs that allow T-Mobile to treat identity as a repeatable product
Reduction in authentication events for retail employees from 60-70 per day down to 7-10

Testimonials

"Okta was a game-changer for us. … Having an authentication platform that you can easily integrate with greatly accelerates the underlying system you’re trying to build."
- Warren McNeel, Senior Vice President of IT, T-Mobile
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